Support

Support

 

Support for all of our services can be obtained by calling or stopping by our office during normal business hours.

Gas / Electric After-Hours Emergencies

If you have a gas or electric emergancy after-hours, please contact the Mitchell County Communications Center at 641-732-5831.

If you have a non-emergency issue after-hours, please call 641-832-3731 and follow the prompts. Non-emergency messages will be responded to the next business day.

Telecommunications Support

For telecommunications support, please download and reference our troubleshooting guide. Many telecommunication issues are resolved quickly and easily by following this guide. If you are still experiencing a problem after following our troubleshooting guide, call our office during regular business hours for help at no charge.

Telecommunications After-Hours Support
Please note any telecommunications issue not caused by OMU equipment will be billed at $82.50 per hour for after-hours call outs.

If you have a telecommunications emergency after-hours, please call 641-832-3731 and follow the prompts to leave a message for a technician to contact you.

Billing

Bills are sent out 5 days before the end of the month, and are due by the 15th of the month.

A drive-up window and drop box are available for your convenience.

The ease and convenience of Automatic bank payment is also available. Simplify your Life! Save yourself time, gas and stamps.  Eliminate one more errand each month.  Sign-up for FREE:

  1. Come by our office
  2. Bring a voided check or savings account deposit slip

Or

  1. Complete this application
  2. Attach a voided check or savings account deposit slip
  3. Mail or drop off at our Office

Automatic payments are withdrawn from your account on the 10th of each month.